Jan, Head of CX
"I’ve been at Knowit Helsinki since May 2019, but I actually worked for the company that eventually became Knowit Finland 11 years ago, so joining Knowit is a bit of a homecoming for me.
I’m an entrepreneurial, creative spirit who is perpetually curious about the world around me. Having spent my childhood drawing comics and playing with Legos, it's no surprise that I have found myself mainly working in the fields of user and customer experience design.
I lead the CX team at Knowit Experience here in Helsinki. When I am not with our wonderful clients, helping them tackle the challenges of digital transformation and data-led business decision making, I am making sure that my team evolves along with the digital landscape and has a great working environment with all the information and support they need to let their considerable talents shine.
I love that I have joined Knowit at a time when the company is rapidly evolving. I have been fortunate enough to land in a role where I can take an active position in shaping the future direction of Knowit Experience here in Helsinki”, says Jan Fagernäs from Knowit Experience.